Return & Refund Policy
At Purelyne, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To initiate a return, please contact us at support@purelyne.com with your order number and reason for the request.
Return Eligibility
To qualify for a return, items must:
- Be unopened and unused
- Be in their original packaging
- Include proof of purchase or order confirmation
For health, hygiene, and safety reasons, we cannot accept returns of products that have been opened, used, or tampered with.
Because our products are consumable supplements, opened items cannot be restocked or resold. This policy helps us maintain strict quality and safety standards for all customers.
Any return that does not meet these conditions may be denied.
Non-Returnable Items
The following items are non-returnable and non-refundable:
- Opened or used products
- Products with broken safety seals
- Promotional or final sale items
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
You’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@purelyne.com.